Her dedication and integrity are rooted in her experiences from McDonald’s to Michelin. Jill is obsessed with helping business owners reap the rewards and benefits that delivering outstanding customer service can produce while simultaneously bringing people together.

In today’s virtual and chaotic disconnected world, we’ve forgotten how powerful, genuine interactions can be. This is something for which Jill is extremely driven. She is determined to ensure that businesses understand and prosper from the value of relationships, helping them to connect with more people in a meaningful way, from the inside-out, starting with thier employees. This is why The Jill Raff Group’s motto is, Transform Transactions Into Interactions™.


Lyn Grogan

Vice President, Marketing and Product Development; Co-Founder/Owner, Sweet Sam's Bakery

"Jill is organized, efficient and extremely competent. Any project that she has produced and supervised for us was planned out in great detail and she made a big effort to push it through, sticking to a timeline to get the project done. She was adept at dealing with a team of multiple personalities within our company and on the outside. At all times she was ethical and trustworthy.”

Gina Shaffer

“Jill is an experienced entrepreneur and talented business woman. Bringing loads of dynamic creativity, she understands the macro and micro business environment - an important factor in driving sales. Jill possesses a unique quality in both being a team player and a great team leader. I do not hesitate to recommend Jill in her business endeavors.”

Shari Wright-Pilo

“Working with Jill on various projects has always been a very positive and wonderful experience. Jill is creative, accurate and reliable. She always demonstrates her respect for alternate ideas and is an excellent listener, storing details of conversations in her mind, ready to comment and give amazing advice. It is her creative nature and eye for detail that makes an enormous difference and a positive impact on any project.”

Tony Harris

“Jill is the consummate professional. She will look you in the eye, and make you feel like a friend. She operates with integrity. I'd recommend her any day, as she is an absolute pleasure to work with!”

Transform your business today through the power of Customer Experience