Confident Customers Through Customer Experience

  • 1

    Welcome

  • 2

    Module 1: Beyond The CDC

    • Beyond The CDC

    • Beyond the CDC: Action Guide

    • Resources: Beyond the CDC
  • 3

    Module 2: Customer First Impression

    • Customer First Impression

    • Customer First Impression: Action Guide

    • The Cost or Benefit of Repeat Customers: Action Guide

  • 4

    Module 3: Your Customer Problems, Are Not Your Customers

    • Your Customer Problems....Are Not Your Customers!

    • Your Customer Problems....Are Not Your Customers! Action Guide

    • Delivery & Perception Gap: Action Guide
  • 5

    Module 4: Just One Customer...Think Again!

    • Just One Customer...Think Again!

    • It's Just One Customer...Think Again! Action Guide

    • Resources: It's Just One Customer... Think Again!
  • 6

    Module 5: Churn.Churn. Churn.

    • Churn. Churn. Churn. Are You Making a Business or Butter?

    • Churn. Churn. Churn. Are You Making a Business or Butter? Action Guide
  • 7

    Module 6: P-Positive

    • P-Positive: Customer Retention Insurance

    • Customer Retention Insurance- Principle #1 Positive: Action Guide
  • 8

    Module 7: M-Memorable

    • M-Memorable: Customer Retention Insurance

    • Customer Retention Insurance- Principle #2 Memorable: Action Guide
  • 9

    Module 8: I-Interaction

    • I-Interaction: Customer Retention Insurance

    • Customer Retention Insurance- Principle #3 Interaction: Action Guide

    • Resources - Customer Retention Insurance: P-M-I
  • 10

    Module 9: Customer Obessessed

    • Make Your Customer's Experience Your Obsession

    • Make Your Customer's Experience Your Obsession: Action Guide
  • 11

    Module 10: Customer Details...

    • Details of Your Customers Profile You'll Know, Then In Your Cash Will Flow

    • Customer Details: Action Guide
  • 12

    Module 11: Customer Experience Transformation

    • Customer Experience Transformation

    • Customer Experience Transformation: Action Guide
  • 13

    Congratulations on Your Course Completion!

    • Before You Go....

    • How'd We Do?
  • 14

    Resources

    • Resources - Beyond the CDC

    • Resources - It's Just One Customer... Think Again!

    • Resources - Customer Retention Insurance: P-M-I